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MyParking customer service

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We suggest you to book as soon as possible, so that you can get a spot in the car park of your interest at the best price. Depending on their characteristics, the MyParking affiliated car parks can be booked up to a few days or a few hours before your arrival, or even just before your arrival.
The earlier you book, the more you save, especially if you travel in high season periods!
If you book with MyParking you will get the best quality/price ratio for your parking, and an efficient customer care and after-sales service.
MyParking discount codes can be applied only to prepaid reservations.
You have to be a registered user and logged in with your MyParking account.
During the booking process just insert the code in the corresponding field to get the discount.

Please note: discount codes will not be applied if typed in the "Message/Notes" field, they cannot be added after the booking has been completed, nor can be combined with other current offers or promotions.
Before booking you can check the location of each car park on MyParking maps and calculate the route to reach them.
Once you complete your booking you will receive per email your MyParking booking confirmation with address and phone numbers of the booked facility, as well as any other useful information.
Of course! MyParking selects for you the best parking solutions.
The MyParking booking enables the affiliated facilities to better organise their service and reduce costs, to your advantage, especially when you pay online.
Just book for those days in which you will certainly need a parking spot.
Then, in case you have to stay longer, you can pay the price difference directly to the parking personnel upon your return, according to the parking's rates.
Please select approximate and realistic arrival and departure times, as this will help the parking personnel in order to organise the best service for you. Small time changes will not be a problem: just remember to inform the parking about any delays or advances.
Before booking, please check the opening times of the facility of your interest.
We suggest you to enter the details of the car you will most likely use to reach the parking lot. If you need to change your car, you can do it through your MyParking User Profile or contacting the booked car park at the contact details mentioned in the booking confirmation.
Make sure that changing the vehicle does not also change the price! Some car parks charge a different price according to the length of the vehicle.

If you plan to use a rental car, just type "hire car" in the car related fields of the booking form.
Log in to your account, during the booking you can use the credit. If the credit value is higher than the booking value, the credit updates with the remaining amount and you can use it again.
Register, or log in if you have an account. In your user area go to the MY CREDIT section and enter the code you have received. Now your credit is activated and you can use it for your next bookings on MyParking. It has no expiration date!
By creating your MyParking account you are automatically enrolled in the MyParking Club!
To accumulate MyClub points, log into MyParking and complete a booking with online payment. Your points will be credited to you at the end of the booked parking period and you can redeem them for discount codes to be used on your future MyParking bookings. For every 1 euro spent you earn 10 points. Click here for more information.
In some car parks, especially in cities, the price differs according to the size of the vehicle. On MyParking you will always find information on the maximum dimensions in length/width/height so that you can book with confidence at the correct rate.
In most cases, with a MyParking reservation it is not possible to enter and exit the car park during the parking period.
However, some car parks offer the Multipass service, which allows multiple entries and exits; you will find the PASS icon in the car park information sheet.
However, if you expect to move your vehicle during the parking period, always check with the car park to see the availability of the service and any additional costs.
That is the best option, since you will get the best price available and not have to think about the payment later. For many MyParking affiliated car parks you can also choose the option "book and pay on arrival".
After having booked and paid, you will receive per email, at the address you entered in the booking form, your MyParking booking confirmation, that is the voucher with the sum of your booking and the instruction to access the booked car park. Please print the voucher or save it on your device.
Of course! To guarantee security and anonymity of the online transactions we use a third party system, Nexi, and we do not have any access to the credit cards data.
When booking with online payment, for most car parks you can enter your invoice details during the booking process. Some car parks issue the invoice directly. In this case, like when you book and pay on arrival, take your data with you and ask for the invoice upon arrival.
If there are Telepass lanes at the car park entrance and you wish to avoid an additional payment, you must remove and screen your device or place it in the glove compartment of your car.
Telepass also offers the possibility of deactivating the "Parking Service" from the Reserved Area of the website; the operation can be reversed in the same way. More information on Telepass.com
Usually, you have to. Your keys are to be left to the parking personnel, firstly for security reasons and secondly to allow a faster exit from the car park. In some car parks, however, it is possible to keep your keys with you. If this is the case, it will be mentioned in the car park description on the details page and you will also notice the icon "keep keys".
Usually, MyParking affiliated car parks allow the parking for LPG cars too. In some car parks, however, you are not allowed to park that kind of cars. Please check carefully the details page of the car park of your interest in the section ?spots?
If you have a MyParking booking, then no problem! The limited traffic zone ("ZTL" in Italian) access regularisation depends on the city: please check carefully the details page of the car park of your interest to get the information needed.
Usually, the shuttle bus service is free of charge. However, please check carefully the details page of the car park of your interest for more information.
The car valet service consists in picking up and returning the car directly at the train station. It is a useful service that makes you save time. Usually, this service is included in the price of your booking. However, please check carefully the details page of the car park of your interest for more information.
Usually, the shuttle bus leaves as soon as a customer arrives, and leaves even with just one passenger onboard. Please check carefully the details page of the car park of your interest for more information.
It depends on how far the car parks are located from the station. Usually, it takes a few minutes to reach the station.
Usually, the shuttle bus service is free of charge. However, please check carefully the details page of the car park of your interest for more information.
Usually, the shuttle bus leaves as soon as a customer arrives, and leaves even with just one passenger on board. Please check carefully the details page of the car park of your interest for more information.
Usually, the parking personnel is informed about flight delays and the closing can be postponed according to them. If your returning flight is delayed by a couple of hours you will not be asked to pay any surcharge. In case of a longer delay you may be asked to pay a surcharge upon your return.
Almost every car park near airports is open 24/7. Please check carefully the opening hours on the details page of the car park of your interest.
Usually, you have to. Your keys are to be left to the parking personnel, firstly for security reasons and secondly to allow a faster exit from the car park. In some car parks, however, it is possible to keep your keys with you. If this is the case, it will be mentioned in the car park description on the details page and you will also notice the icon "keep keys".
The car valet service consists in picking up and returning the car directly at the airport. It is a useful service that makes you save time. Usually, this service is included in the price of your booking. However, please check carefully the details page of the car park of your interest for more information.
It depends on how far the car parks are located from the airport. Usually, it takes a few minutes to reach the airport.
Usually, the shuttle bus service is free of charge. However, please check carefully the details page of the car park of your interest for more information.
Usually, the shuttle bus leaves as soon as a customer arrives, and leaves even with just one passenger on board. Please check carefully the details page of the car park of your interest for more information.
Usually, MyParking affiliated car parks allow the parking for LPG cars too. In some car parks, however, you are not allowed to park that kind of cars. In such cases, you will find the warning on the details page of the car park.
The car valet service consists in picking up and returning the car directly at the port. It is a useful service that makes you save time. Usually, this service is included in the price of your booking. However, please check carefully the details page of the car park of your interest for more information.
Usually, you have to. Your keys are to be left to the parking personnel, firstly for security reasons and secondly to allow a faster exit from the car park. In some car parks, however, it is possible to keep your keys with you. If this is the case, it will be mentioned in the car park description on the details page and you will also notice the icon "keep keys".
It depends on how far the car parks are located from the port. Usually, it takes a few minutes to reach the port.
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